IT Engineer — Hanshow Technology Co., Ltd.
Jan 2026 – Jul 2026Beijing, China
- Administered the IP-guard endpoint security / DLP platform across a mixed Windows, macOS and Ubuntu fleet; deployed and troubleshot zero-trust endpoint clients.
- Upgraded a blade-server next-generation firewall via serial console.
- Handled an emergency server-room cooling failure, avoiding equipment overheating and downtime.
- Root-caused a Linux workstation video-signal drop to an MDM agent contending for DRM master.
- Resolved Microsoft 365 authentication failures, Windows domain trust breakdowns and BitLocker recovery issues.
- Worked with endpoint-security and zero-trust platform vendors on fault investigation and escalations.